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CDK Global says car dealer software may be down until June 30

CDK Global says car dealer software may be down until June 30

CDK Global says car dealer software may be down until June 30

Car dealers affected by a cyberattack on software provider CDK Global will likely not recover their systems until the end of the month.

In a message to customers on Tuesday, CDK warned dealers that because the outages could persist until June 30, they may need to make alternative plans for how to handle their end-of-month finances. Thousands of dealerships, who rely on CDK software for nearly all business functions, ground to a halt last week following the compromise.

The company’s latest message indicates that large swaths of the U.S. auto sales industry could be harmed by the attack for nearly two weeks.

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“We feel it is important to share that we do not believe we will be able to have all distributors active by June 30,” CDK Global said in a recorded message on its customer service phone line. “If you need to make alternative plans for the month-end financial closing process, you should do so.”

Company representatives did not immediately respond to a request for comment on the latest customer communication Tuesday.

CDK’s software products, including its central dealer management system, went down in the early hours of June 19, and the company said it had shut down all systems amid what it called a cyber incident.

The Hoffman Estates, Illinois-based company was attacked by a hacking group known as BlackSuit, according to Allan Liska, a threat analyst at security firm Recorded Future Inc.

The cybercrime group has demanded an extortion fee of tens of millions of dollars from CDK, which plans to make the payment, Bloomberg News reported on Friday.

Ransom payments in cyber attacks often involve haggling over a fee, and it’s unclear where the process stands with CDK.

-Jake Bleiberg for Bloomberg

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